How We Work
The traditional way to implement Lean—the way many people do it—is based on a mid-20th century manufacturing model and a 1980’s consulting model. It’s outdated and ill-fitting for the 21st century office. It’s complicated and time-consuming. It’s tools-based, and ignores basic fundamentals of human behavior.
The success of Lean does not ride on the proper application of dozens of complicated tools. Lean succeeds because people—that means both managers and staff—are motivated by a positive experience with making work better.
Understanding that is the key to avoiding the pitfalls of a conventional implementation.